Legal Statements

Privacy Statement

Docklands Light Railway has developed this website to be used and enjoyed by people of any age.

We fully respect the privacy of any individual entering or using this website. We are constantly monitoring and updating our security procedures so you can be sure that your information is safe.

Accessibility

Docklands Light Railway has designed this website with accessibility as a key focus. The site has been created to work easily with most major screen reader technologies, as well as most major mobile devices. We offer a text only version of the website to also assist in accessibility. For further information please read the section titled 'Our Website'.

Security of information

Any personal information we hold will be securely protected in line with not only internal security measures, but also data protection guidelines. Our security measures are updated regularly to ensure your personal information is not accessible to anyone other than Docklands Light Railway .

Gathering of information

Docklands Light Railway uses its website to occasionally gather information about a user. This information may include personal details such as name, email, postal address and more. This information will only be used for internal purposes, to help us understand more about our customers and to deal with any enquiries or requests that you have made from us. This information will not be supplied or sold to any third party.

Changing or deleting information

Any information we store will be as up to date as possible, and will depend entirely on information provided to us by the user. We are happy to amend or delete information on any user should the individual themselves request.

Email

Docklands Light Railway operates an opt-in strategy for email communication. Only those who ask to be added to our email list will receive email communications from us. All our email communication offers an "opt-out" feature that allows you to remove your email address from our files at any time. You can always re-enter it when you want to start receiving information from us.

Cookies

This Docklands Light Railway website uses "cookie" technology to obtain non-personal information from its visitors. The cookie tracks the total number of times you visit the site, and can link you to any information we have already stored about you to personalise the experience. The cookies themselves do not contain any personal information, they simply contain a random ID number that is associated with your records. We do not gather any information from you using cookies. Any information we have already gathered will not be supplied or sold to third parties.

Links

This website may contain "links" to other websites. We make every effort to only link to sites that share our high standards of privacy and service. We try our best to ensure that these links are safe and suitable for all our users, but unfortunately Docklands Light Railway cannot be responsible for the content on any website we link to.

Contact

If you have any questions about Docklands Light Railway's service, online privacy policies or procedures, please contact our Customer Services team on (020) 7363 9700 or write to:

Email: cservice@dlr.co.uk